Refund Policy
We stand by our network. If it doesn't work, we'll make it right. Here's our commitment to your satisfaction.
The Nonstop Promise
If you are experiencing issues with installing your eSIM, our support team is available 24/7 to help you get connected. We'll troubleshoot with you before processing any refund.
Refund Eligibility
If the eSIM has not been activated on a device, a full refund can be issued.
Network Coverage & Speeds
Please note that internet speeds and coverage areas are determined by local carrier infrastructure and may vary based on location, network congestion, and device compatibility.
Coverage Disclaimer
We cannot offer refunds for slow internet speeds or limited coverage in certain areas, as these factors are controlled by local network providers.
Need Support?
The fastest way to resolve any issue or request a refund is through our dedicated support channels:
Submit a Refund Request
How to Request a Refund
The fastest way to request a refund is through the form above or by contacting our support team directly via WhatsApp or email.
Non-Refundable Scenarios
We cannot offer refunds for data that has already been consumed, eSIMs that have been activated and used, or issues caused by device incompatibility that was flagged during the purchase process.